This document (along with any referenced materials) outlines the terms and conditions under which event bookings are made. By booking any of our events, you agree to these terms and conditions and acknowledge that attendance is subject to compliance with event attendance regulations, which can be found in Rune. Please read this document carefully before proceeding with any bookings.

1. Price and Payment

1.1. Prices for current events are displayed on the Events page of our website and are inclusive of VAT.

1.2. Payments can be made online via credit or debit card (debit card preferred). All online payments are securely processed through Lloyds Cardnet.

1.3. In the event of an incorrect pricing error on our website, we will notify you to resolve the issue. We are not obligated to honour bookings made at the incorrect price.

2. Confirmation of Booking

2.1. Upon booking, you will receive an email acknowledgment confirming that we have received your request.

2.2. Bookings are not confirmed until full payment has been received.

2.3. Event tickets are personalized and bespoke to the individual; therefore, no cooling-off period applies.

3. Change/Cancellation & Refund Policy

3.1. Once tickets are purchased, they are non-refundable and non-transferable.

3.2. We reserve the right to cancel or reschedule events. In such cases, notification will be made via our official website, Facebook page, and/or email.

3.3. If the event date or location is changed by Lorien Trust, your booking will be automatically updated to the new schedule.

3.4. If you are unable to attend the new date or location, you may request a refund within 21 days of the official notification. To request a refund, email enquiries@lorientrust.com, including details of the event(s) affected.

4. Written Communications

4.1. Official notices and updates will be published on the Lorien Trust Facebook page and www.lorientrust.com.

4.2. In specific instances, individual communications may be sent via email or post.

5. Privacy

5.1. Our Privacy Policy outlines how we handle the personal information you provide to us.

5.2. By contacting us, you grant permission for responses to be sent via the same communication channel.

5.3. It may be necessary to access your personal data to respond to your inquiries.

6. Photography

6.1. Photographs taken at events may be used for promotional and marketing purposes, including on our website.

6.2. Your attendance at an event implies consent to potentially appear in such photographs.

6.3. If you appear in a photograph and wish for it to be removed, please email enquiries@lorientrust.com with your request.

7. Right to Amend Terms and Conditions

7.1. We reserve the right to revise and update these terms and conditions to reflect:

• Changes in technology or payment methods.
• Updates to relevant laws or regulatory requirements.
• Enhancements or adjustments to our systems and processes.

7.2. All changes will be clearly communicated and take effect upon publication.

For any questions or clarifications regarding these terms and conditions, please contact us at enquiries@lorientrust.com.

By booking an event, you confirm your agreement to these terms and conditions.