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  • Customer Toolbox

    Customer Toolbox

    We have the ability to add more than one character preview to a single online account. We expect this will be very useful to families and persons who are purchasing tickets for both themselves, and someone else. Please use the RED form below to request the linking of additional characters to this account.
    We will gain permission from the character holder before we authorise its display. Please do not attempt to abuse this system.

    A preview of your character card should appear in the space below.
    This MAY NOT yet show any overinter skills you commenced learning at the Gathering.


    If your character preview does not show, please switch to Desktop View in the first instance.

    Email the team on enquiries@lorientrust.com 24/7
    We are only a small team with many tasks to complete, please email your query or use the relevant form in this customer toolbox and we will get back to you as soon as possible but please bear with us

    From this single page, you should be able to manage all of your personal and character details.
    While are only able to offer a character preview at the moment. We have no ability to allow you to edit your character directly. Please use the respective forms below to instruct a member of the Admin team to make any changes for you.
    The LiveChat box will link you directly to an online member of the team who will be able to make the changes for you, they should appear instantly (upon refresh) on your preview. We hope this will be of huge assistance to customers.

    If you need any assistance of any kind there are many ways you can contact the admin team.
    Our preferred and quickest method of communication is by email. please use enquiries@lorientrust.com.
    You can write to us at the office or call us on 01773 294429
    Don’t forget to include your full name and date of birth so we can trace your account with ease.
    Lorien Trust,
    Chesterfield Road,
    DE55 7LN

    New Customers

    This is the new customer form.
    Please complete the form to the Right Hand Side. This will be automatically sent to the admin department who will set your account to deduct the New Customer Discount at the final stage of the checkout process.

    New Customer Form

    New Customer: Character Creation form
    As a new customer, you have 50 OSPs to spend on your first character. These can either be spent immediately or banked, and saved against your account, for use at a later date.

    New Customer Character Creation Form

    Existing Customers

    Existing Customer: Change of details
    If you are an existing customer, please use this form to notify the administration team of any changes to your personal out of character information.

    Existing Customer Change of Details Form

    Existing Customer: Change of Character Details
    This form should not be used to for Occupational Skill Pre-booking. This is included in the order allocation form. All other character ammendments may be sent via this form.

    Existing Customer: NEW Character

    Please use this form to create a new character. With this information, any historic characters will be retired and will no longer be playable.

    This form should not be used to for Occupational Skill Pre-booking. This is included in the order allocation form.

    Existing Customer Change of Character Details Form
    Existing Customer New Character Form


    Child Authorisation Form
    This form is designed for parents and guardians to give the LT the information of the Authorised Supervisor the child will be attending the event with.

    Child Authorisation Form

    Under 10 Discount

    Children under 10 gain free entry to our events. The under 10 ticket has a zero value when added to the shopping basket.

    Once your booking is completed and you have secured your order id, please complete the form below.

    Booking allocation form.
    Please use this form to allocate any additional tickets you have purchased to other customers.
    Please note: Event tickets are non transferable. EG; If you purchase a single all 4 event mutli-deal, this can’t be split or shared between two customers. You may only allocate whole parts of the ticket.

    Booking Allocation Form

    If you require assistance please do not hesitate to contact the office on any of the methods mentioned above.