The Lorien Trust has facilitated outdoor LARP events for 28 years, and now in 2020 an unprecedented time we have to overcome the challenge of losing an entire yearโs income. This means the Lorien Trust has gone from a strong and profitable position, investing for long term improvements โ to a high figure loss. I have been overwhelmed with kind words and positive feedback for this difficult decision and we are confident that with the support of our customers and volunteers we will head into the 2021 season having improved the rules and facilities to match the challenges of the new world that we live in.
As a proud individual and long-standing businessman, I find it very humbling to ask you, my customers, to support the Lorien Trust and the financial situation I find myself in. We would prefer for those with an All 4 booking to accept a credit to roll forward to the events in 2021, but obviously we will honour and swiftly process any refund requests as we have with our earlier events in 2020. However, if you are in a fortunate position and feel you would like to donate individual booked ticket or your All 4 ticket back to the LT this would help us off set our losses.
We will endeavour to process your 2020 cancelled event ticket requests as quickly as possible; you have until 31st July 2020 to email in your request after that time we will automatically refund or credit as detailed below.
Please email your request to ๐๐ง๐ช๐ฎ๐ข๐ซ๐ข๐๐ฌ@๐ฅ๐จ๐ซ๐ข๐๐ง๐ญ๐ซ๐ฎ๐ฌ๐ญ.๐๐จ๐ฆ clearly stating your name and order number (if possible) and whether you are taking a REFUND/DONATE or CREDIT where applicable.
๐๐๐ ๐ ๐๐๐๐๐๐ โ ๐๐๐๐๐ / ๐๐๐๐๐๐๐๐ (๐๐ ๐ญ๐จ ๐๐ ๐๐๐๐๐)
Options: REFUND, CREDIT or DONATE
We will automatically credit customers that do not email in by 31st July 2020.
Note: Credited customers must log in to their account between 1st December 2020 and 28th February 2021 to book where they will find a full discount allocated and be able to purchase winter OSPs as normal. Once booked you will receive 70 OSPs.
๐๐๐ ๐ ๐๐๐๐๐๐ โ ๐๐๐๐๐๐๐๐๐ ๐๐๐
๐๐๐๐๐
Options: REFUND, DONATE or FIX BACK to an All 4 Event ticket to credit forward to 2021.
Customers can repay the refund already issued and take the All 4 event credit into 2021.
We will automatically refund customers that do not email in by 31st July 2020.
๐๐๐ ๐ ๐๐๐๐๐๐ โ ๐๐๐๐๐ ๐๐๐๐๐๐๐ ๐๐ ๐๐๐
๐๐๐ ๐๐๐๐ ๐๐๐๐๐ ๐๐๐๐
Options: REFUND or DONATE.
We will automatically refund customers that do not email in by 31st July 2020.
๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐ โ ๐๐๐๐๐ / ๐๐๐๐๐ (๐๐ ๐ญ๐จ ๐๐ ๐๐๐๐๐)
Options: REFUND or DONATE.
We will automatically refund customers that do not email in by 31st July 2020.
๐๐๐๐๐ ๐๐ ๐๐๐๐๐ โ ๐๐๐ ๐ ๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐
Under 10 child tickets are automatically cancelled and will need to be rebooked for 2021 as there is no refund due as these are free tickets, you do not need to contact the office for these.
Any questions please email ๐๐ง๐ช๐ฎ๐ข๐ซ๐ข๐๐ฌ@๐ฅ๐จ๐ซ๐ข๐๐ง๐ญ๐ซ๐ฎ๐ฌ๐ญ.๐๐จ๐ฆ
